let´s go down?
We use our own and third-party cookies to improve our services, show you advertising related to your preferences by analyzing your browsing habits and performing web analytics. If you go on surfing, we will consider you accepting its use.
Vila Damunt Suites (TI/195) reserves the right to decide on the stay of its guests, clients, or passengers, who are required to comply with the guidelines set forth in these regulations:
⦁ Guests must complete their registration prior to arrival at the hotel.
They must adhere to the established check-in (3:00 p.m.) and check-out (12:00 p.m.) times, as outlined in the reservation policy.
⦁ The Guest is responsible for any damage or harm caused to themselves, to other guests, hotel staff, or to the hotel’s property and facilities. They will be held liable for the corresponding payment or compensation.
⦁ Only registered individuals are allowed access to the hotel.
⦁ It is not permitted to host or receive individuals in the rooms who are not previously registered. In any case, the hotel must be informed of any changes in the number or identity of occupants. Under no circumstances may the number of persons in the room exceed the previously agreed capacity.
Additionally, minors not accompanied by a parent or legal guardian over the age of 18 who assumes responsibility for their care will not be allowed to stay.
⦁ Access to the hotel will be denied to individuals who:
· Show signs of intoxication, consume or appear to have consumed drugs.
· Exhibit aggressive behavior or cause disturbances in the vicinity or at the entrance of the establishment.
⦁ Management is not responsible for items forgotten or lost by guests.
⦁ Access to the hotel’s common areas is not allowed before 8:00 a.m. or after 10:00 p.m.
⦁ It is strictly forbidden to cause disturbing noise, play musical instruments, or play music loudly or at high volume.
⦁ Guests may not bring food or beverages for consumption into the rooms or any other part of the hotel.
⦁ The following is strictly prohibited:
a. Bringing animals into the hotel.
b. Carrying weapons of any kind.
c. Using equipment available in common areas or rooms for purposes other than those contracted.
d. Using electrical appliances with high power consumption that are not those installed in the room.
e. Removing any type of furniture or items from rooms or common areas to the outside.
f. Creating disturbing noise, causing conflicts, or engaging in any activity that bothers other guests.
g. According to Article 10 of Law No. 20.660, smoking is strictly prohibited in rooms and enclosed areas of the hotel.
BY SIGNING THE REGISTRATION FORM, THE GUEST FULLY ACCEPTS THE CONDITIONS OF THESE INTERNAL REGULATIONS.
IGNORING THESE RULES DOES NOT EXEMPT THE GUEST FROM COMPLYING, AS THEY ARE BASED ON CURRENT RULES AND LEGISLATION.
COMPLETE INTERNAL REGULATIONS - VILA DAMUNT SUITES TI/195
INDEX
INTRODUCTION
I. REGULATIONS FOR REGISTRATION AND STAY
ARTICLE 1 – CHECK-IN (POLICE DOCUMENT) AND WELCOME DOCUMENT
ARTICLE 2 – ACCESS TO HOTEL FACILITIES AND SERVICES
ARTICLE 3 – BILLING PROCEDURE AND PAYMENT METHODS
ARTICLE 4 – ADVANCE PAYMENT GUARANTEE
ARTICLE 5 – ROOM OCCUPANCY TIME
ARTICLE 6 – MAXIMUM ROOM OCCUPANCY AND VISITORS
II. OPERATIONAL GUIDELINES FOR HOTEL SERVICES
ARTICLE 7 – HOTEL SERVICE PROVISION
ARTICLE 8 – HOUSEKEEPING SERVICE
ARTICLE 9 – LAUNDRY, DRY CLEANING, IRONING, SEWING, AND SHOE CLEANING SERVICES
ARTICLE 10 – PARKING SERVICE
ARTICLE 11 – SAFE DEPOSIT SERVICE
ARTICLE 12 – MEDICAL ATTENTION AND FIRST AID
III. COEXISTENCE AND HYGIENE DIRECTIVES
ARTICLE 13 – ENTIRELY NON-SMOKING HOTEL
ARTICLE 14 – FOOD AND BEVERAGES
ARTICLE 15 – DRESS CODE AND PERSONAL APPEARANCE
ARTICLE 16 – PET POLICY
ARTICLE 17 – CHILD STAY POLICY
ARTICLE 18 – LOST OR ABANDONED ITEMS
ARTICLE 19 – USAGE RULES
IV. ADMISSION REQUIREMENTS
ARTICLE 20 – REGULATIONS FOR ADMISSION OF PEOPLE AND ANIMALS
ARTICLE 21 – PAYMENT OBLIGATION IN CASE OF DENIED ACCESS OR EVICTION
ARTICLE 22 – MOVEMENT AND STAY WITHIN THE HOTEL
ARTICLE 23 – SAFETY GUIDELINES
ARTICLE 24 – HOTEL'S RIGHTS AND AUTHORITY
V. PRIVACY POLICY
ARTICLE 25 – DATA MANAGEMENT – ADMINISTRATIVE STRUCTURE AND RESPONSIBLE PARTY
ARTICLE 26 – QUESTIONS AND MISCELLANEOUS MATTERS
VII. INFORMATION ABOUT THIRD-PARTY SERVICES
ARTICLE 27 – THIRD-PARTY SERVICES
VIII. INFORMATION FOR USERS ABOUT POTENTIAL RISKS OF FACILITIES OR SERVICES AND IMPLEMENTED SAFETY MEASURES
ARTICLE 28 – FACILITY AND SERVICE SAFETY
ARTICLE 29 – SAFETY REGULATIONS
ARTICLE 30 – EMERGENCY OR HEALTH CRISIS RESPONSE PROTOCOLS
INTRODUCTION
The hotel establishment, hereinafter referred to as "The Hotel", presents this "INTERNAL REGULATIONS", which establishes the policies, guidelines, and rules that govern interactions between the Hotel and its guests. These regulations also apply to and must be followed by:
Visitors and/or temporary companions of hotel guests
Users of public hotel services and facilities
Anyone who enters or passes through the hotel, even occasionally
Participants in events held at the hotel
Contractors, organizers, and staff involved in planning and executing events at the hotel
These rules apply to all areas and spaces of the establishment, regardless of whether they are for exclusive or shared use.
The regulations are available at the hotel reception and can be consulted at any time, as well as on the hotel's website. Ignoring these regulations does not exempt anyone from compliance, as they are based on current laws and legislation.
These regulations will remain in effect continuously until they are modified or replaced. In the event of any doubt, it will be assumed that all its rules and regulations are still valid.
The norms and prohibitions detailed in these regulations, which must be observed by their recipients, should not be interpreted as excluding similar behaviors not specified here but clearly aligned with the spirit and intention of these rules.
Any infractions of these rules may be corrected immediately, where possible, and may be sanctioned in accordance with current labor, civil, or criminal law, without prejudice to any additional liabilities the offender may incur and the corresponding legal actions.
The Hotel reserves the right of admission and may cancel any reservation of a guest who violates these regulations, as well as norms of coexistence and common sense, or who acts disrespectfully toward the Hotel’s facilities or toward others present, whether employees or guests.
We thank you for choosing to stay with us and kindly ask that you strictly follow our regulations, which are designed for your own benefit.
If you require additional information, please contact Reception. Please remember that the Hotel’s management, along with the reception staff and, when applicable, the concierge, are responsible for handling guest relations and providing necessary information and guidance.
Applicable Legislation
These Internal Regulations are governed by Spanish law.
Language
These Regulations are available in several languages; however, the Spanish version is the only legally valid version and will prevail in case of discrepancies or interpretation issues.
I. REGISTRATION AND ACCESS RULES
ARTICLE 1 – CHECK-IN (POLICE FORM) AND ADMISSION DOCUMENT (WELCOME FORM)
At Reception, the required processes for registering and admitting guests will be carried out, and the magnetic key cards granting access to the accommodations will be secured.
The check-in process is permitted from 3:00 p.m. on the day of the guest's arrival, and check-out must be completed before 12:00 p.m. on the day of departure.
If a guest needs to check in after 5:00 p.m., they must notify the hotel at least 24 hours in advance.
The Hotel will not accommodate unaccompanied minors, and therefore, no reservations or stays will be accepted for such guests.
However, guests aged 16 to 18 may be authorized with written consent from a parent or legal guardian, who must assume responsibility and payment. Minors under 16 must always be accompanied by a parent or legal guardian.
POLICE REGISTRATION FORM
Individuals wishing to use accommodation units, common areas, or additional services available at the Hotel must present valid identification to be registered in the Hotel Guest Logbook.
For group reservations (4 rooms or more), the group representative must provide a list and identification documents for each member.
Valid forms of identification in Spain include Passports, National ID cards (DNI), and Driver’s Licenses. Foreigners may register with a passport or ID if they are from the EU or the following countries: Andorra, Iceland, Switzerland, Norway, Malta, Monaco, or San Marino.
A valid Spanish Residence Permit is also accepted for foreigners residing in Spain.
This requirement is mandatory under the Spanish Ministry of the Interior’s Order INT/1922/2003 of July 3rd and Royal Decree 933/2021 of October 26th, as established in Article 12.1 of Organic Law 1/1992 of February 21st on the Protection of Public Safety.
Each guest, whether individual or part of a group, must complete an individual registration form.
All travelers aged 14 and older must personally sign the registration form.
Accommodation is non-transferable; the Hotel reserves the right to deny access to anyone who does not meet this requirement. The Hotel may also request identification from any guest or companion as needed. Entry will be denied to anyone not registered in the police log unless expressly authorized by Management.
The Hotel assumes no responsibility for false or incomplete information provided by the guest on the registration form. Data must be fully completed by the guest or by hotel staff using the presented identification documents.
As required by current regulations, this data will be shared with the Authorities.
ADMISSION DOCUMENT (WELCOME FORM)
Once the registration is complete, the Hotel will issue an admission document that includes the name of the guest completing check-in (only one is required), the commercial name and tourist category of the establishment, the assigned accommodation, the daily rate or nightly cost, any additional services contracted with their prices, and the check-in/check-out dates.
Guests must show this document when requested.
This document validates the tourist accommodation contract and serves as an administrative receipt. It must be signed by the guest; the original is kept by the hotel for the legally required period for tourism inspections, and a copy is provided to the guest.
By signing, the guest confirms the accuracy of the information provided and agrees to the terms and conditions stated therein.
Signing the admission document also implies the guest’s explicit acceptance of the Internal Regulations, including their rights and obligations, and a commitment to comply with both the rules contained in the document and those established by Hotel Management.
Security, cohabitation, and hygiene are essential for proper use of the Hotel’s facilities and equipment.
ARTICLE 2 – ACCESS TO THE HOTEL AND ITS SERVICES
Visitors are allowed to enter and stay in the establishment, subject to the limitations imposed by current regulations and these Internal Rules.
Users are entitled to receive accurate, complete, and prior information before contracting any service.
They also have the right to safety, privacy, and tranquility during their stay, ensuring services meet the agreed-upon conditions. They are also entitled to receive an invoice in accordance with applicable regulations for services contracted directly with the Hotel. Guest information will be handled confidentially in compliance with Data Protection laws. If guests wish to file a complaint or claim, authorized complaint forms issued by the relevant Autonomous Community Authorities must be made available at the Reception, where they may be completed and submitted.
Filing a complaint does not exempt the guest from complying with these regulations or paying for used services.
The Hotel is not responsible for the price or use of tools, utensils, or other services provided outside its premises, nor for the behavior of external personnel unless expressly stated in its conditions and pricing.
Rates, prices, and terms for accommodations and additional services are available at the front desk.
Hotel services cannot be reserved at prices other than those stipulated.
Additional services offered by third parties on the premises, including their schedules, prices, and terms, are also available at Reception and must be formalized in the appropriate documents and paid under the agreed terms.
Entities, whether individuals or companies, offering services inside the hotel are responsible for their own staff and operations. Responsible personnel will be clearly identified in each area.
A summary of all services and entertainment activities, if applicable, is available in directories, including emergency evacuation plans, accommodation prices, menu listings with prices, and a list of complimentary services such as Wi-Fi.
The Hotel also provides free complementary services such as tourist information, luggage storage, and taxi call handling.
The Hotel may deny access to these services outside designated hours, especially if capacity limits are exceeded or if the request disrupts scheduled operations.
Messages, calls, packages, or items addressed to a guest will only be handled with the guest’s prior consent. Delivery or communication will follow this authorization.
If the guest is absent or cannot be located, staff will ensure the message or item is delivered upon their return, with prior confirmation.
Rooms and common areas must not be used for purposes other than lodging or contracted services. Activities such as interviews, recordings, or promotional photo shoots are prohibited unless expressly authorized by Management and in compliance with the rest of the Internal Regulations and applicable laws.
In the case of groups composed of 10 or more people, the Hotel may establish that the check-out time be from 10:00 a.m. onward.
For any changes in occupancy or to extend the length of stay, it is advisable to consult the front desk. It is necessary to inform Hotel staff if you wish to extend your stay—this must be done before 12:00 p.m. on the scheduled departure day.
The Hotel will consider the request, provided there is availability, and will notify the guest accordingly. If both parties reach an agreement, a different type of occupancy may be established in the accommodation units, which must be recorded in the admission document.
If the guest occupies the room beyond the agreed time without prior authorization, an additional day’s charge will be required.
It is important to note that the guest may not extend their stay without an agreement with the Hotel, as this could impact other guests with reservations. Hotel staff have the authority to request the intervention of authorities to evict those who fail to comply with this regulation.
If a guest decides to vacate the room earlier than the established check-out time on the departure day, no refund will be given for the total cost of the stay. In cases where the number of guests in the reservation is reduced, it is at the Hotel's discretion whether refunds will be issued. If the room is non-refundable, the full amount of the reservation will be charged.
In situations where guests are absent for more than 48 hours without prior notice, the Hotel reserves the right to consider the accommodation contract suspended or canceled and will proceed to collect the luggage.
The collection will be carried out in accordance with Article 18 of these Regulations, unless the actual value of the guest’s luggage does not cover the total amount of the bill. In such cases, the stay may be ended or suspended if the guest is absent for more than 24 hours.
If a person occupying a room dies, their heirs or legal representatives must cover the expenses generated by this event, including, if necessary, the redecoration and disinfection of the room, as well as the replacement of linens and equipment.
ARTICLE 6 – OCCUPANCY PER ACCOMMODATION UNIT AND VISITORS
As a general rule, the number of guests in a room may not exceed the contracted limit. For example, two people may not stay in a double room that was booked as a single. Similarly, no more than two people may stay in a double room or suite, and no more than three in a triple room.
For safety reasons, maximum occupancy based on the room format and reservation type will not be exceeded.
Otherwise, the Hotel may charge the rate corresponding to the actual number of people occupying the room and, if necessary, immediately terminate the guest’s stay.
No one is authorized to host another person without the prior consent of the Hotel. If this occurs, the necessary registration formalities must be completed, and the visitor must be recorded in the guest book.
VISITORS
The Hotel reserves the right to restrict entry to temporary visitors, and under no circumstances will they be allowed access to the rooms.
Failure to comply with the rules will entitle Hotel Management to request the immediate departure of the visitor.
II. OPERATIONAL RULES OF HOTEL SERVICES
ARTICLE 7 – HOTEL SERVICES OFFERED
The Hotel provides services and amenities according to its classification. The available offerings at any time are detailed on the official Vila Damunt Suites website, https://viladamunt.com/es, where it is also stated that special requests are accepted.
The cost of the accommodation unit includes the supply of water, electricity, heating, air conditioning, use of bed linen and towels, and cleaning of the space.
Some services involve an additional charge and may not be used unless they have been previously contracted; these services must be paid for either before or after use, depending on the agreement.
Hotel staff and authorized service providers will have unrestricted access to the rooms occupied by guests.
This establishment complies with the Civil Liability regulations defined in its insurance policy and is exempt from responsibility for personal accidents resulting from negligence or carelessness by guests or their companions.
In the event of technical failures beyond the Hotel’s control, it commits to addressing them and minimizing inconvenience to the guest.
Furniture and utensils in the rooms and other areas of the Hotel are provided to ensure the most pleasant stay possible. Guests are asked to use them responsibly and respectfully.
These items are property of the Hotel, and in cases of loss, theft, or unjustified damage, the Hotel reserves the right to demand compensation.
Without prejudice to the right of admission, guests will generally have access to the Hotel’s services and facilities, except where justified access restrictions apply and do not contravene fundamental rights or constitutional principles.
ARTICLE 8 – CLEANING SERVICE
Room cleaning is carried out daily. Normally, cleaning hours are from 9:00 a.m. to 2:30 p.m. Guests who do not make their rooms available during this time will not receive cleaning service.
If you wish to have your room cleaned, please place the sign "Please clean the room" on the outside of your door.
To avoid interruptions, place the "Please do not disturb" sign on the outside of your room door. If the sign is left on the door for more than 48 hours—which is the hotel's maximum tolerance—a call will be made to the room.
If there is no response, the room will be opened for cleaning and to ensure everything is in proper condition.
If a response is received during the call or upon entry, the staff will apologize and arrange with the guest a time to carry out the cleaning, which must be completed no later than the following day, ensuring beforehand that the room is in suitable condition for cleaning.
Towel and linen changes are made whenever the guest requests it, or at least every three days. If you need towels, a linen change, or cleaning at a specific time within the cleaning hours, please contact reception.
ARTICLE 9 – IRONING SERVICE
If you need an iron for use in your room, please contact reception, where one may be provided subject to availability. It is recommended to use caution when operating the iron in the room.
ARTICLE 10 – LUGGAGE UNLOADING AND PARKING SERVICE
The hotel does not have its own garage, but the city council allows authorized vehicles to access the entrance of the establishment for unloading luggage. For this, you must provide your vehicle license plate number upon arrival.
Our guests are authorized to access the area known as CATEDRAL. Any unauthorized access to other areas will not be the hotel's responsibility.
The closest public parking lot to the hotel is Parc de la Mar. It is not recommended to leave money or valuables inside vehicles.
VISITORS
The hotel reserves the right to admit occasional visitors and will not, under any circumstances, allow them to access the suites.
ARTICLE 11 – SAFE SERVICE
Each room includes a safe that can be used free of charge to store valuables.
We recommend keeping valuables and/or money in the room safe, provided their total value does not exceed €1,000.
The Hotel is not responsible for theft, armed robbery, or other force majeure events.
ARTICLE 12 – MEDICAL ASSISTANCE AND FIRST AID
If you have physical limitations or contagious illnesses, please inform the reception staff as soon as possible upon arrival so that appropriate measures can be taken. This hotel has a permanent, clearly marked, and well-equipped first aid kit available to those who need it.
If a guest becomes ill, reception will contact a medical service if requested, so the guest can receive attention or be transferred to an appropriate medical center, with all costs borne by the guest.
If the sick guest is unable to act on their own and no one is representing them, the Hotel will manage medical assistance. The Hotel may demand payment of any incurred expenses from the affected person or their relatives or financial guarantors.
If a guest shows symptoms of a contagious disease or is in a condition that may pose a risk to others in the hotel, management reserves the right to immediately terminate the contract and require the guest to leave the premises without delay.
The Hotel is not liable for accidents or incidents that may occur to guests on the premises, including but not limited to falls, injuries, or insect bites. Any resulting costs will be the guest’s responsibility, releasing the Hotel from any legal obligation.
If a guest dies, the Hotel may request that family members, heirs, or the responsible party not only settle pending bills but also pay for additional expenses incurred due to the death. These include extraordinary cleaning costs due to illness, death, or incidents affecting the guest within the Hotel.
HOUSE RULES AND HYGIENE REGULATIONS
ARTICLE 13 – NON-SMOKING HOTEL
This establishment is a “Smoke-Free Space”; smoking is strictly prohibited throughout the property, including all suites.
The use of electronic cigarettes and vaporizers is also strictly forbidden.
All rooms and common areas are equipped with smoke detectors. If a guest is found smoking in any room or area, they may be denied continued stay, reported, and/or charged for damages.
A cleaning and deodorizing fee of €250.00 per day plus VAT will be added to the guest’s bill in the event of smoking. This fee may be subject to change.
ARTICLE 14 – FOOD AND DRINK
Suites are equipped with a minibar and a coffee machine, among other amenities. Minibar prices are available via QR code.
Bringing food or beverages (except for baby food) into rooms or public areas is not allowed unless purchased within the hotel.
Hotel premises, including the terrace, do not allow outside food. If this occurs, the Hotel may request its removal and/or apply a service fee (e.g., corkage, cutlery service, etc.).
The hotel may refuse entry to external food delivery services, even if requested by a guest.
The Hotel is not responsible for goods brought in against these rules.
Alcoholic beverages must be consumed responsibly. Staff may refuse service to those not consuming responsibly.
ARTICLE 15 – CLOTHING AND DRESS CODE
As a general rule, guests are expected to wear appropriate attire while on hotel premises.
Clothing must be suitable for each context, and specific dress codes for certain hotel areas or events must be respected.
Wearing clothes or symbols promoting violence, racism, or xenophobia is prohibited.
Walking around inappropriately dressed—e.g., wearing robes or pajamas in reception, being shirtless, etc.—is not allowed.
Entering the hotel with wet clothes, shorts, flip-flops, torn shirts, or no shoes is prohibited. Outside these exceptions, the dress code is casual.
ARTICLE 16 – PET POLICY
No pets or animals of any kind are allowed in the hotel.
Anyone who brings an animal into the premises, including its owner, will be jointly liable for any damage or harm caused by the animal to hotel property, guests, or visitors.
ARTICLE 17 – CHILDREN’S STAY
Protecting all guests, especially children, is essential. Caregivers must closely supervise the areas visited, activities, and behavior in common areas to avoid disturbing others.
Parents and guardians are responsible for monitoring and controlling children’s behavior during their stay, ensuring proper use of facilities and respect for shared spaces.
"DO NOT USE THE ELEVATOR WITHOUT AN ADULT, DO NOT RUN IN HALLWAYS, DO NOT SHOUT, DO NOT PLAY ON THE TERRACE, DO NOT JUMP UNSUPERVISED…"
Any damage caused by unsupervised children is the sole responsibility of their parents or legal guardians.
According to current legislation, the sale, service, delivery, or consumption of alcoholic beverages is strictly prohibited to minors under 18 years of age on the premises.
ARTICLE 18 – LOST AND/OR ABANDONED ITEMS
Items left in rooms or other areas after a guest’s stay ends or is interrupted will be removed.
Items will be available for recovery Monday to Friday from 9:00 a.m. to 2:00 p.m.
Guests must provide a description and details about the loss to help locate the item.
If the guest requests shipment, they must pay shipping costs (collect on delivery) and any storage fees incurred by the Hotel.
Unclaimed identity documents (e.g., ID, passports) will be handed over to the authorities.
Perishable items will be destroyed the day after discovery. Other items will be stored at the Hotel for up to 30 days from the time they are found.
This same procedure applies to items left behind due to eviction or expulsion, whether for non-payment, rule violations, or other reasons.
After 30 days, the Hotel may dispose of unclaimed items as it sees fit.
ARTICLE 19 – RULES OF USE
TOWELS: Towels and other linens from the room may not be used for purposes outside the hotel.
LAUNDRY: Doing laundry in the room is forbidden. Hanging clothes on windows, terrace railings, indoors, or hallways is not allowed.
SILENCE: Guests must keep noise to a minimum in hallways and rooms after 10:00 p.m. TV and voice volumes should be moderated.
MOBILE DEVICES: Please use phones at low volume or on silent mode in public areas, out of respect for others.
COMPUTERS: Guests must use hotel internet and devices according to current legislation, especially intellectual property laws, and must care for the hardware and software.
SECURITY DEVICES: The hotel uses surveillance systems in hallways and common areas, some with continuous recording. Recordings may be provided to authorities if legally required.
FIRE SAFETY: The hotel has fire extinguishers and smoke detectors. Follow their instructions and notify reception in case of incident.
ELECTRICITY: Room electricity runs at 220 volts. Using electricity or electrical appliances for non-approved purposes is strictly prohibited. Hair irons, curling irons, or other heat/gas devices that could cause fires are not allowed. Air conditioning must be used with doors and windows closed to support energy efficiency.
CAMERAS AND PHOTOGRAPHY:
Taking photos or videos of other guests or staff—especially children, swimsuit-clad individuals, or people with distinct features such as disabilities or religious attire—is prohibited.
Taking pictures or recording staff while working is not allowed unless the staff member clearly consents (e.g., posing with a server or entertainer).
Photos or videos that include other guests or staff may only be used for private/family purposes. It is strictly forbidden to share them via physical (e.g., brochures), electronic (e.g., email), or online (e.g., websites, social media, review platforms like TripAdvisor).
Unauthorized use of someone’s image may constitute a crime against honor, privacy, or personal image, with penalties of up to four years in prison, or up to five if publicly disseminated.
IV. ADMISSION REGULATIONS
ARTICLE 20 – RIGHT OF ADMISSION FOR PEOPLE AND ANIMALS
The hotel is a space governed by current laws, this regulation, and, at all times, standards of coexistence and hygiene.
The hotel is not responsible for guest behavior or for any object, substance, or material brought into the rooms by guests, as it lacks the capacity to inspect luggage.
Members of the public may not access or remain on hotel premises unless they meet the criteria established by the hotel for the right of admission.
ACCESS OF PEOPLE: The hotel will deny entry and/or stay to individuals in the following circumstances:
When the maximum permitted occupancy is reached.
If the hotel’s established closing time has been exceeded.
If the individual does not meet the minimum age required for entry, as per applicable regulations.
If attempting to enter without paying an entry fee where required.
If the person exhibits violent behavior, particularly aggression or disruptive conduct.
If carrying weapons or objects that could be used as such, unless they are members of law enforcement or private security guards performing their duties under applicable laws.
If wearing clothing or symbols that promote violence, racism, or xenophobia, as per laws on public safety and the Penal Code.
If they create dangerous situations, disturb others, or fail to meet acceptable hygiene standards, thereby causing discomfort to others.
If under the influence of drugs, illegal substances, or psychotropics, or show signs of intoxication.
If disrespecting hotel staff or other guests.
If behaving indecently, shouting, or causing excessive noise that disrupts other visitors, the peace of the hotel, or its regular operations.
If engaging in behavior that compromises hygiene or cleanliness.
If failing to comply with COVID-19 or future virus prevention measures (mask use, physical distancing, etc.), as per current regulations.
If interfering with the hotel’s social harmony or disturbing other guests through their behavior or that of those they are responsible for.
If engaging in, promoting, or encouraging discriminatory acts toward other guests, visitors, or staff, or being rude or aggressive toward them.
If failing to pay for services upon request.
If stealing hotel property from rooms or other areas without explicit authorization.
If causing full or partial damage to hotel facilities, equipment, property, services, or supplies.
If disclosing or sharing confidential hotel information obtained during their stay or visit.
Entry and/or stay will also be denied to those refusing to comply with the legal requirement to complete and sign the Traveler Registration Form, including all required information (such as ID type and number), in accordance with Organic Law 1/1992, of February 21, on Public Safety, and Order INT/1922/2003, of July 3, from the Ministry of the Interior, concerning guest registration in lodging establishments.
If any of the above situations occur, or if a person violates any of the restrictions listed, hotel staff may request that they leave and, if applicable, pay for any pending charges.
It is explicitly stated that access to hotel services and accommodation will not be denied on the basis of sex, disability, religion, opinion, or any other personal or social condition.
The hotel may request the intervention of authorities to remove individuals who violate this regulation, attempt to enter or remain on the premises for purposes other than the intended hotel use, or are not registered as guests or companions.
ANIMALS: Regarding the admission of animals, the conditions set out in Article 16 of this Regulation apply:
The entry or stay of persons with pets, domestic animals of any kind, birds, or any other type of animal is prohibited.
ARTICLE 21 – MANDATORY PAYMENT IN CASE OF DENIED ACCESS OR EVICTION
In the above-mentioned cases, the individual is obligated to pay for all costs incurred up until the point they are denied access or removed from the hotel.
ARTICLE 22 – MOVEMENT AND STAY WITHIN THE HOTEL
Movement and stay within the hotel are restricted to areas designated for guests. Access to private areas is strictly prohibited.
Restricted areas include those exclusively used by staff, such as hallways leading to administrative offices, storage rooms, warehouses, staff locker rooms, and other service areas.
ARTICLE 23 – SAFETY RECOMMENDATIONS
The hotel recommends the following safety measures:
Monitor your luggage and belongings in public areas to avoid loss or theft. Do not leave them unattended.
Always close your room door when leaving, even for a brief moment, and verify that it is securely locked.
Keep your room door closed while inside.
Lock your luggage when not in use and store it in your wardrobe. Use suitcase locks if available.
Take care of your room key or access card. Do not leave it at the reception desk. Always return it by hand when checking out.
If you forget or lose your key, only reception staff are authorized to provide a replacement.
Immediately report any suspicious activity to management (e.g., unknown people in hallways, repeated phone calls, unknown visitors at your door, or no one present when you answer the door).
You may be asked to identify yourself at reception or other departments—this is strictly for safety purposes.
Keep jewelry, money, and valuables out of sight in your room.
Do not invite unknown individuals to your room or share your room number with them.
Only allow maintenance staff into your room when previously requested or authorized by hotel management.
Do not accept unexpected deliveries in your room.
Refrain from sharing hotel name or room number with strangers.
Avoid discussing future excursion plans in public or with unknown persons.
Do not store your room access card with documents displaying the hotel’s name or your room number.
Do not display your room key in public areas.
Report any damage or issues to reception.
Respect quiet hours in the hotel during night time and siesta hours. Avoid unnecessary noise at all times.
Use hotel facilities appropriately and take care of hotel furniture.
Respect all facility schedules. Be aware that opening hours may vary by season.
Participate cooperatively in emergency drills or evacuations if carried out during your stay.
ARTICLE 24 – HOTEL AUTHORITY
Partial or total noncompliance with these regulations authorizes the hotel to take the following actions at its discretion:
Request the guest to change their behavior.
Demand compliance with the rules on conduct, etiquette, and dress.
Persist in ensuring adherence to this Regulation.
Impose sanctions such as warnings, partial or full suspension of access to hotel services, or complete ban from the hotel.
Deny access or reentry to individuals who previously violated this Regulation.
Notify authorities to take appropriate action.
Sanctions will be applied based on the severity and nature of the violation, including repetition, background, and prior sanctions.
The hotel alone has the authority to impose or waive sanctions. Failure to penalize a specific case does not imply a waiver of future sanctions.
Violators must also compensate for damages caused and hold the hotel harmless from any third-party claims arising from their actions or from violating this Regulation or applicable laws.
These rules are not to be interpreted as discriminatory based on ethnicity, nationality, gender, religion, race, age, or political views. They are intended to ensure the excellence and quality of services offered to all guests.
Nothing in this Regulation limits the individual rights of those voluntarily staying at the hotel, who accept the hotel’s right to implement, amend, or extend rules over time regarding facility use and guest behavior. This right is part of the hotel’s ownership and its responsibility to ensure proper operations and guest rights.
Accordingly, the hotel owner has the right to terminate a guest’s stay and that of their companions, and reclaim the room immediately without legal procedures, in the following cases:
Total or partial nonpayment of the bill (see Article 3).
Lack of agreement on extending the guest’s stay.
Over-occupancy of rooms beyond their designated capacity.
Any cause that justifies denial of entry or stay, per the right of admission.
Refusal to fill and sign the Traveler Registration Form.
Any breach of the obligations in this Regulation or applicable laws.
In such cases, the guest and/or companions must immediately vacate the room and hotel areas upon management’s request.
If the guest refuses to leave or commits an offense, the hotel may request intervention from law enforcement.
Eviction must comply with tourism regulations. This does not limit the hotel’s right to claim unpaid fees or damages caused by the guest’s actions.
In case of disputes, the courts at the hotel’s location will handle the matter under civil jurisdiction, without prejudice to potential criminal proceedings.
PRIVACY POLICY
ARTICLE 25 – DATA MANAGEMENT
The hotel commits to processing guests’ personal data automatically to meet legal obligations, provide requested services, offer personalized options, improve commercial relationships, and handle guest requests—all within current data protection laws.
The main purpose of data processing is the administration of the guest’s stay and services.
The legal basis for this processing is the lodging and services contract and, where applicable, the guest’s explicit consent.
Data recipients are those outlined in applicable laws.
Additional Information: You can find full legal and data protection information at https://viladamunt.com/es. This information is available in several languages, but Spanish prevails in case of discrepancies, as it is the legally valid version.
Individuals may exercise rights of access, rectification, deletion, and others as detailed in the additional information.
Phone: +34 871809870
Email: info@viladamunt.com
To exercise these rights, send a message to the above address, stating the right you wish to exercise and including a valid ID document (passport, DNI, or equivalent).
VI. ADMINISTRATIVE STRUCTURE AND RESPONSIBILITY
ARTICLE 26 – GENERAL QUERIES
For any questions or concerns regarding hotel operations, please approach reception staff. They will assist you or direct you to the appropriate person.
VII. THIRD-PARTY SERVICES
ARTICLE 27 – THIRD-PARTY PROVIDERS
You may request information at reception about excursions, services, or activities provided by external companies. The hotel is not responsible for services offered by third parties.
VIII. RISK-RELATED INFORMATION
ARTICLE 28 – SAFETY IN FACILITIES AND SERVICES
All areas and services in the hotel are equipped with safety measures.
If you believe any area or service poses a risk to your health or safety, please contact us for clarification.
If in doubt, we advise choosing other available services.
ARTICLE 29 – SAFETY GUIDELINES
Self-Protection Plan: Emergency procedures, evacuation routes, and fire safety devices are posted throughout the hotel. Follow hotel staff instructions during emergencies. Obstructing exits or misusing safety equipment may result in expulsion.
Events: In shared spaces, exhibitors must follow all safety rules, especially regarding capacity, exits, and fire prevention. Materials must not lean on walls or seats and must be stored in designated areas. Items should not be dragged across floors; carpets or protective materials must be used.
Cooperation: If you believe a service or area may endanger your health or safety, contact Customer Service for more information.
ARTICLE 30 – EMERGENCY AND HEALTH CRISIS PROTOCOLS
30.1 – If an emergency or health crisis is declared by authorities, related information and hotel measures will be published on our website for guest awareness and compliance.
30.2 – Failure to comply with mandatory or recommended measures during a declared emergency or health crisis may result in immediate contract termination without refund, and authorities will be notified.